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RETURNS & EXCHANGES
If you received an incorrect or damaged item, please email us at email@example.com immediately so that we can correct the problem. Please note that it may take us longer than usual to reply during especially busy periods.
If you have changed your mind about a tea that you received and would like to return it for store credit, you may do so within 30 days of receiving your order. Teas must be unopened. Shipping will be shouldered by the customer.
If you are returning a non-tea item, it should be unused and in original packaging to be eligible for a partial refund. You will be required to pay return shipping charges if you want an exchange or refund that was not the error of Harvest Moon. Shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. We will credit your original method of payment. Please package your return appropriately and include a copy of your packing slip or at least your order number.
Our physical address for returns is:
Manansala Tower Hidalgo Drive Makati City
Harvest Moon Personalized Boxes and products categorized as “Tea Boxes” are not eligible for refunds or returns. If you have concerns about the Harvest Moon Box you have received, firstname.lastname@example.org. We will work with you to address your concerns.
We offer refunds when a Gift Card recipient is not a current subscriber and does not wish to subscribe. Please email us at email@example.com so we can assist you in a refund.